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Terms & Conditions

Last Updated: July 29, 2026

Last Updated: July 29, 2026

Welcome to the Prem Jewellers Digital Gold and Digital Silver mobile application ("App"). These Terms & Conditions ("Terms") govern your access to and use of the App and the services offered by Prem Jewellers.

By downloading, installing, accessing, or using the App, you agree to be bound by these Terms, the Privacy Policy, the KYC Policy, the Refund & Cancellation Policy, and other applicable policies published by Prem Jewellers. If you do not agree with these Terms, you must not use the App.

1. Eligibility

  1. The App is intended only for residents of India who are at least 18 years of age.

  2. By using the App, you confirm that you are legally capable of entering into a binding agreement under applicable Indian laws.

  3. Prem Jewellers may request identity, age, address, or other verification documents where required.

2. Digital Gold and Digital Silver

  1. The App facilitates the purchase and sale of digital gold and digital silver.

  2. When a customer purchases digital gold or digital silver through the App, the corresponding quantity of metal will be credited to the customer’s digital metal wallet, subject to successful payment and applicable terms.

  3. The digital metal purchased through the App is intended to be backed by an equivalent quantity of physical gold or silver, subject to the applicable product terms, operational procedures, and storage arrangements.

  4. Digital gold and digital silver may be subject to market-price fluctuations. Their value may increase or decrease depending on market conditions.

  5. Digital gold and digital silver offered through the App may not be regulated by the Reserve Bank of India (RBI), the Securities and Exchange Board of India (SEBI), or other financial regulators. Customers should understand the associated risks before making a purchase.

3. Purchase and Pricing

  1. Customers may purchase digital gold or digital silver using the payment methods available in the App.

  2. After successful payment confirmation, the applicable quantity of digital metal will be credited to the customer’s digital wallet.

  3. The buy and sell prices displayed in the App are determined and updated by Prem Jewellers based on prevailing market conditions and operational considerations.

  4. Prices may be updated several times during the day and may not always reflect real-time market prices.

  5. The applicable price will be the price displayed and confirmed at the time the transaction is successfully completed.

4. Sale and Redemption

Customers may be able to redeem their digital metal through the options made available in the App, including:

  1. Cash Redemption: The value of the eligible digital metal may be transferred to the customer’s verified bank account.

  2. Physical Coin Redemption: Customers may request physical gold or silver coins, subject to available denominations, applicable charges, verification requirements, and delivery terms.

Prem Jewellers may modify the available redemption options based on operational, legal, or business requirements.

5. KYC Requirements

  1. KYC verification may be mandatory before a customer can redeem digital metal for cash or physical coins.

  2. Customers may be required to provide identity documents, address proof, photographs, bank details, or other information required for verification.

  3. Prem Jewellers may reject, suspend, or request additional information for any KYC application that is incomplete, inaccurate, or inconsistent.

  4. Failure to complete the required verification may result in restrictions on redemption or other account services.

6. Account Security

  1. Customers are responsible for maintaining the confidentiality of their account credentials, passwords, OTPs, and other authentication information.

  2. Customers must immediately notify Prem Jewellers if they suspect unauthorized access or misuse of their account.

  3. Prem Jewellers will not be responsible for losses resulting from a customer’s failure to protect account credentials or personal information.

7. Customer Responsibilities

Customers agree to:

  1. Provide accurate, complete, and up-to-date information.

  2. Use the App only for lawful purposes.

  3. Not misuse, interfere with, reverse engineer, or attempt unauthorized access to the App.

  4. Not provide false information or use another person’s identity or payment information without authorization.

8. Intellectual Property

The App, website, content, logos, designs, software, text, graphics, and other materials are owned by or licensed to Prem Jewellers and are protected under applicable intellectual-property laws.

Customers may use the App only for personal and lawful purposes. No content may be copied, reproduced, distributed, or commercially used without prior written permission from Prem Jewellers.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Prem Jewellers will not be liable for indirect, incidental, special, consequential, or punitive losses arising from:

  1. Use of or inability to use the App;

  2. Market-price fluctuations;

  3. Internet, network, banking, payment-gateway, or third-party service interruptions;

  4. Unauthorized access caused by a customer’s failure to protect account credentials; or

  5. Events beyond the reasonable control of Prem Jewellers.

Nothing in these Terms limits any liability that cannot legally be excluded under applicable law.

10. Changes to the Terms

Prem Jewellers may revise or update these Terms from time to time. Updated Terms will be published through the App or website with a revised "Last Updated" date.

Continued use of the App after publication of updated Terms may constitute acceptance of the revised Terms.

11. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, disputes arising from the App or these Terms will be subject to the jurisdiction of the competent courts in Patiala, Punjab.

12. Contact and Grievance Details

Prem Jewellers

#29-30, First Floor, A.C. Market,

Adalat Bazar, Patiala, Punjab - 147001

 

Website: www.premjewellers24.com

Customer Support Email: ashish@premjewellers24.com

Customer Support Number: 9814277860

Customer Support Hours: 11:00 AM to 8:00 PM

 

Grievance Officer: Ashish Garg

Grievance Officer Email: ashish8984@gmail.com

Grievance Officer Contact: 8146637627