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Privacy Policy

Last Updated: July 29, 2026

Last Updated: July 29, 2026

Prem Jewellers respects the privacy of its customers and is committed to protecting personal information collected through its Digital Gold and Digital Silver Application and related services.

This Privacy Policy explains how we collect, use, store, share, and protect customer information.

1. Information We May Collect

We may collect the following information:

A. Personal Information

This may include:

  • Name

  • Mobile number

  • Email address

  • Postal or delivery address

  • Date of birth

  • Photograph or selfie

  • PAN details

  • Aadhaar details or other government-issued identification details

  • Other information required for identity verification or KYC

B. Financial and Payment Information

This may include:

  • Bank account details

  • Account-holder name

  • IFSC code

  • UPI information

  • Payment-related information required to process transactions and redemptions

C. Transaction Information

This may include:

  • Digital gold and silver purchase details

  • Sale and redemption history

  • Wallet balances

  • Transaction dates and values

  • Payment status

  • Physical coin redemption requests

D. Device and Usage Information

This may include:

  • IP address

  • Device type

  • Operating system

  • Device identifiers

  • App version

  • Browser information

  • Login information

  • App activity and usage patterns

E. Location Information

Location information may be collected with customer permission where required for delivery, fraud prevention, or other operational purposes.

F. Customer Communications

We may retain records of customer-support requests, complaints, feedback, emails, calls, and other communications.

2. How We Use Information

We may use customer information to:

  1. Create and manage customer accounts;

  2. Process purchases, sales, and redemption requests;

  3. Verify customer identity and complete KYC procedures;

  4. Process payments and bank transfers;

  5. Deliver physical gold or silver coins;

  6. Send transaction confirmations, service updates, and security notifications;

  7. Provide customer support;

  8. Detect, prevent, and investigate fraud or unauthorized activity;

  9. Improve the App, website, products, and customer experience;

  10. Comply with applicable legal, regulatory, tax, accounting, and record-keeping requirements.

3. Sharing of Information

We may share information with:

  1. Payment-service providers;

  2. KYC and identity-verification service providers;

  3. Banking and financial-service partners;

  4. Technology, cloud-storage, analytics, and security service providers;

  5. Logistics and delivery partners;

  6. Professional advisers, auditors, and legal service providers;

  7. Government authorities, regulators, courts, or law-enforcement agencies when required by law.

We may also share information with other parties when the customer has provided consent or where sharing is otherwise permitted by applicable law.

4. Data Security

We use reasonable technical, administrative, and organizational measures to protect customer information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no electronic system or method of data transmission can be guaranteed to be completely secure. Customers should protect their passwords, OTPs, devices, and account information.

5. Data Retention

We retain personal information for as long as necessary to:

  • Provide our services;

  • Complete transactions;

  • Resolve disputes;

  • Maintain business and transaction records;

  • Meet legal, tax, accounting, KYC, or regulatory obligations;

  • Enforce our agreements.

Certain information may be retained even after account deletion where required or permitted by applicable law.

6. Customer Rights and Requests

Subject to applicable law, customers may request:

Requests may be submitted to:

Email: ashish@premjewellers24.com

Customer Support Number: 9814277860

  1. Access to certain personal information;

  2. Correction or updating of inaccurate information;

  3. Withdrawal of consent where processing is based on consent;

  4. Deletion of certain information, subject to legal and operational requirements.

7. Third-Party Services

The App or website may contain links to third-party websites or services. Prem Jewellers is not responsible for the privacy practices, content, or security of third-party services.

Customers should review the privacy policies of those third parties before providing personal information.

8. Children's Privacy

The App is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization, we may take steps to remove or restrict the information.

9. Changes to This Privacy Policy

Prem Jewellers may update this Privacy Policy from time to time. Any revised version will be published through the App or website with an updated "Last Updated" date.

10. Contact Us

Prem Jewellers

#29-30, First Floor, A.C. Market,

Adalat Bazar, Patiala, Punjab - 147001

 

Website: www.premjewellers24.com

Email: ashish@premjewellers24.com

Phone: 9814277860

Support Hours: 11:00 AM to 8:00 PM

 

Grievance Officer: Ashish Garg

Grievance Email: ashish8984@gmail.com

Grievance Contact: 8146637627